Barefoot International, LLC. DBA FatSac DBA Seipel Marine warranties and limitations extend only to the original purchaser or to the person for whom the product was originally purchased.
Warranty claims are to be initiated only by Barefoot International, LLC. DBA FatSac DBA Seipel Marine dealer or by the original purchaser of the product. Under no circumstance should a warranty claim be submitted and returned without a Return Authorization (RA) number issued by Barefoot International, LLC. DBA FatSac DBA Seipel Marine to the dealer or consumer directly. Dealers/consumers need to contact Barefoot International, LLC. DBA FatSac DBA Seipel Marine directly to initiate the warranty and receive an RA number. Dealers/consumers should always return products to Barefoot International, LLC. DBA FatSac DBA Seipel Marine directly unless advised otherwise.
All items to be shipped back to Barefoot International, LLC. DBA FatSac DBA Seipel Marine are the customer's responsibility unless it is due to a manufacturer’s defect. If a product is refused for warranty, the customer/dealer will be billed and held responsible for the shipping costs. Barefoot International, LLC. DBA FatSac DBA Seipel Marine reserves the right not to take back unsold products for credit. Any unopened product or product returned with no apparent defect will be subject to a 15% restocking fee.
Barefoot International, LLC. DBA FatSac DBA Seipel Marine reserves the right to refuse a warranty based on a determination of defects caused by any factor other than manufacturer error. Any product determined to have been tampered with in any way will be void of any warranty. Products determined to have a manufacturer’s defect will be repaired if possible. Should a product be unrepairable, replacement is at the discretion of Barefoot International, LLC. DBA FatSac DBA Seipel Marine's warranty department and would be a product of equal or greater performance.
Under no circumstances should the product be altered in any form. Clean sacs only with Sac Scrub solution (M1080) sold at FatSac. Colors may fade when subjected to prolonged sunlight exposure. Fading is not covered under warranty; store your product when not in use. Damage due to misuse, abuse, or modification is excluded from the warranty, as is normal wear and tear.
ONE YEAR WARRANTY AGAINST MANUFACTURER DEFECT FROM TIME OF SALE TO END USER - FAT SAC
Barefoot International, LLC. DBA FatSac DBA Seipel Marine will warranty the product for a period of up to one year from the time of sale to the end user by the dealer or retailer. Barefoot International, LLC. will require proof of sale to the end user to verify it is within the one-year timeframe. Once the dealer has had the product for three years or more, the warranty is VOID.
DAMAGED RETURNS / LOST PRODUCT
Warranty for damaged merchandise includes items damaged during shipping. If a shipment arrives at your door with apparent shipping damage, please have the driver make note on the delivery form and take pictures of the damaged package. If you have already accepted delivery and then find shipping damage, please contact the merchant shipper immediately. The contact information for the merchant shipper will be in the box. Save all packaging materials and paperwork; do not throw anything away! If you attempt to return the merchandise yourself, you will jeopardize our chances of making a claim, and you may not receive credit for the return. Barefoot International, LLC. DBA FatSac DBA Seipel Marine does not warranty items damaged from improper installation. Warranty does not cover lost or stolen items.
RMA Claim Process
Once the warranty claim is submitted and the RMA number is provided, the purchaser has 30 days to comply and return the product, or the warranty will be null and void. After 30 days, the RMA will be closed and cannot be reopened. The item will no longer be eligible for return.